Louise O'Keeffe
Operations Manager
All engineers highly trained
1, 3 and 5-year packages
Routine visits ensure equipment remains compliant
Out of hours support**
Service & Warranty Information:
Our mission at Wealden Rehab is to provide solutions that cut your long-term costs. Maintaining equipment helps you to comply with regulation whilst ensuring that equipment you have remains serviceable and in good order.
But let’s face it, even the best equipment can still fail. With Wealden Rehab you get preventative maintenance visits and fast access to skilled engineers to get you back on track. Even out of hours we will ensure you have access to trained engineers at the end of the phone to give you support if things go wrong.
What is the difference between servicing and warranty?
Warranty: All our products come with a warranty, the duration of your warranty should be shown clearly in your order confirmation. Warranty includes unlimited reactive visits and parts required for repair.
Please note:
Not all parts are included under warranty, and a quotation for charagble parts will be given to you to confirm before any work is carried out. Extended warranty contracts can only be valid if your product is serviced. Any issues with a product that is deemed to have been caused by 'user damage' will incur a charge.
Servicing: Includes an annual service, the number of visits due will be outlined in your order confirmation. Each visit will include a service and test, items such as hoists will be checked under LOLER regulations and certificated.
Please note: a service contract does not include parts for repairs.
Servicing Packages
Silver Package:
Our trained engineers attend site bi-annually to complete routine preventative maintenance in accordance with manufacturers recommendations and LOLER regulations. Available as 1, 3 and 5-year agreements.
The Silver Level Service includes:
Two visits per annum to service and test hoist units in line with LOLER regulations. Does not include responsive callout, parts or additional labour charges.
* The warranty protects you against faulty manufacture. Parts that are excluded from this warranty include batteries and other consumable items/wearing parts. Parts that are damaged through neglect, accident and where products are not being used in accordance with the user instructions are not covered and will be quoted accordingly.
** Evenings and weekends are covered by technical support over the phone.
Gold Package:
Includes the ‘Silver Service’ agreement, and cover for the equipment against any faulty manufacture* beyond the standard warranty. Out of hours support with trained engineers on call**. Available as 1, 3 and 5-year agreements.
The Gold Level Service includes:
Two visits per annum to service and test hoist units in line with LOLER regulations and extended warranty. Includes responsive callout, parts and additional labour charges (except in circumstances of user error or foul play).
Products we service
- Baths
- Shower Trolleys
- Specialist Chairs
- Nursing Beds
- Changing Tables
- Overhead Hoists
- Mobile Hoists
- Bath/Pool Hoists
Having achieved such a high-quality result on this project – and having such confidence in Wealden Rehab’s timely and efficient aftersales services – I look forward to working with them in the future.
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