Service & Warranty Information:
Our mission at Wealden Rehab is to provide solutions that cut your long-term costs. Maintaining equipment helps you to comply with regulation whilst ensuring that equipment you have remains serviceable and in good order.
But let’s face it, even the best equipment can still fail. With Wealden Rehab you get preventative maintenance visits and fast access to skilled engineers to get you back on track. Even out of hours we will ensure you have access to trained engineers at the end of the phone to give you support if things go wrong.
What is the difference between servicing and warranty?
Warranty: All our products come with a warranty, the duration of your warranty should be shown clearly in your order confirmation. Warranty includes unlimited reactive visits and parts required for repair.
Not all parts are included under warranty, and a quotation for charagble parts will be given to you to confirm before any work is carried out. Extended warranty contracts can only be valid if your product is serviced. Any issues with a product that is deemed to have been caused by 'user damage' will incur a charge.
Servicing: Includes an annual service, the number of visits due will be outlined in your order confirmation. Each visit will include a service and test, items such as hoists will be checked under LOLER regulations and certificated.
Please note: a service contract does not include parts for repairs.
Includes the ‘Silver Service’ agreement above, and includes cover for the equipment against any faulty manufacture* beyond the standard warranty. Out of hours support with trained engineers on call**. Available as 1, 3 and 5-year agreements.
* The warranty protects you against faulty manufacture. Parts that are excluded from these include batteries and other consumable items. Parts that are damaged through neglect, accident and where products are not being used in accordance with the user instructions are not covered and will be quoted accordingly.
** Evenings and weekends are covered by technical support over the phone.
Products we service
- Shower Trolleys
- Specialist Chairs
- Nursing Beds
- Changing Tables
- Overhead Hoists
- Mobile Hoists
- Bath/Pool Hoists