We launched our virtual assessment initiative in April 2020, when the pandemic caused the UK to enter lockdown, and social distancing was put in place to protect the vulnerable. It was immediately popular and, many assessments later, having listened to valued feedback from many Occupational Therapists, we have honed the system to bring a faster, more effective service that is backed by our 'Platinum Service Guarantee'.
What is included in the Platinum Service Guarantee?
We want to give all our customers the assurance that, whilst the assessment is done over video, the results are just as satisfactory as a face to face assessment. Customers who have used the service have confirmed 100% satisfaction. The fact that assessments can be arranged much quicker regardless of your clients geographical location, means actually you get more. So we have introduced our Platinum Service Guarantee, to assure you that if there are any issues on delivery that we can't fix quickly, the product will be collected by us for full credit - no quibble.
Whats the process, are are there any tools to assist the OT?
With the demand for a shift to online assessments, we now have tools available to assist you. Depending on the product we are assessing, we will send measurement forms and instruction guides to help you through the process. But even without these, our trained product advisors are able to collect details on the call that will help drive the assessment.
How to book an appointment
Many clients like to book appointments over the phone, as they can discuss the client requirements and choose a date that suits. If this is preferred, then we are available on 0845 658 8411. Alternatively you can now book online at a time that suits you, using our booking link here.
Rest assured - we are here to support you. We guarantee that with our virtual assessment service, you will still have results you can be proud of.
Try it yourself - book your next assessment online, we look forward to seeing you!
Benefits of online assessments:
- Quicker assessment times - booked, assessed and quotation provided within 12 hours. Coupled with our fast delivery times, there can be a solution in place within a matter of days
- Less instrusive for the end user - leading to a more relaxed discussion around any issues
- Less disruption to the client and prescribers day. And no need for PPE or concerns about infection transmission
- Follow up, with video and virtual product set up if required
- Zero risk for budget holders with our Platinum Satisfaction Guarantee - if the product doesn’t work for the user, it can be returned for a full refund
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